• Helsby Construction Group

Case Study - Customer-Centric Focus

This week we are looking at one of our recent jobs, to highlight how even on small job like such as this one, our collaborative attitude and customer driven approach resulted in a value added job completed well within schedule.

In this instance, a new client, who is the owner of a penthouse apartment in Auckland’s CBD, engaged us to help provide a solution to the lack of storage and privacy available in her current kitchen. After initially looking at a sliding barn-door option, the most effective solution for our client was to add a custom set of bi-fold doors, custom built and painted shelves and relocating a power point from the room next door. By ensuring our lines of communication were open throughout the design process our client was able to ensure she was happy with the chosen solution. Upon acceptance of the quote, we had the short turnaround of just a week to get the job completed, which meant our team needed to work efficiently and accurately to ensure we met this deadline.

We were able to complete this job (and others like it) due to our flexible structure along with our jobsite management software that allows real-time collaboration between team on site, our managers and the client. This means any unexpected variance or issue can be addressed as it is raised so no additional time is added on to the expected timeframe. Having our in-house team of trades involved on this project allowed for a seamless control of all the trades required, meaning there was no downtime waiting for other companies. Being able to offer one point of contact to our clients, through our experienced operations manager, is one of the points of difference that we present which makes these multi-trade projects seem like a breeze for our clients.

This job was a great example of being able to listen to our clients needs, form a solution that fitted within their budget, finished to a professional standard and executed on time and budget for our client.

Whether our clients are first time clients or returning clients, we always want to exceed expectations with our service, reliability, friendliness and quality so we are top of the list when friends need a recommendation!

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